Booking Terms and Conditions

Here at The Sandhaven B&B, we are a husband and wife team providing bed and breakfast accommodation from our home and our aim is to ensure you have a most enjoyable stay with us. We do not employ staff and do not have a 24 hour reception desk, and so to ensure smooth and efficient operation for the benefit of all guests, we do have some terms and conditions which we require guests to read through in full.

By proceeding with a reservation, you will be deemed to have fully read and understood our terms and conditions as detailed below.

Payment

Either when you book with us or a week prior to your arrival we will take a one-night deposit. This is fully refundable up until a week prior to your stay. The remainder will be taken upon arrival.

Arrival

Check-in to your room is available between 4pm and 8pm on your day of arrival. Before 4pm and after 7pm, we have various personal commitments and therefore cannot guarantee to be at home throughout with these times. We are a small B&B and as mentioned we do not have a 24 hour reception. If you think you may arrive later we ask that you inform us in order that we can make other arrangements. Our latest check in time is 10pm.

 

Departure

Check-out is by 10.30am on your departure day.

 

Acceptance of Children

As we do not have any family rooms, we are unable to accommodate children sharing beds with parents and infants in travel cots. Children are welcome but must occupy a room of their own at the appropriate room rate. In order to comply with Planning and Fire Safety regulations and our home and business insurance, we are permitted a maximum of 2 occupants in each of our 8 double and one single letting rooms, ie a maximum of 17 guests in the B&B at any one time.

 

Cancellation

We offer a deposit refund up until a week prior to your stay. * Please see alternative T&C’s for group bookings. We will always confirm any booking cancellations by sending you an email. A booking should only be considered as cancelled when you have received aconfirmation email from us. To make it clear that we are aware of your intentions, we suggest you phone us with any requests for reservation cancellations.

 

Cancellation of your reservation by The Sandhaven

Your reservation at The Sandhaven will only be cancelled by us in exceptional and unforeseen circumstances. If we do need to cancel your reservation, then we will notify you as soon as practicably possible and will endeavour to provide you with alternative accommodation recommendations in the local area. We will however not be responsible for any losses or increased expenditure by you in securing alternative accommodation elsewhere.

 

Pets

For the benefit of all guests who come to stay with us in our rooms, we are not able to accommodate your pets within our home. We do have dogs ourselves, although they are not allowed in the guest areas of our home…although our cat, Alfie can be a bit slippery at times and can be found sunning himself in the guest lounge!

Non-Residents

We operate a strict policy on non-resident guests. Under no circumstances will any person(s), not accepted by us as paying guests, be permitted to join you either in your room or in the public areas in our home as this person(s) will not be covered by our Public Liability Insurance.

 

Car Parking

Our drive has 6 spaces for 9 rooms so we would ask that if there are more than one car for a room, alternative parking is found for the subsequent vehicles. Cars parked here are at owners’ risk.

 

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.

 

Damages and Breakages

Please take care when staying at our home. All the fixtures and fittings are our own personal possessions and we ask that you respect them.

Whilst we do appreciate that accidents can happen, we do have to maintain the high standard of our rooms for all guests. You are responsible and liable for any breakages or damages, which you cause to the room or its contents. This includes spillages of food and drinks on bedding and carpets. We ask that you report any incidents as they occur. If there are any spillages on the carpets or bedding, please let us know immediately so we can hopefully clean them up quickly without them becoming ruined. All damages and breakages must be paid for before your departure. If you depart and do not notify us of any damages or spillages, we will charge your card retrospectively for these damages. If we find that a room requires excessive cleaning after you have departed, we reserve the right to make a charge to cover the additional cleaning time required.

If you lose the door keys given to you whilst you stay with us, a charge will be made to cover replacement locks as they are part of a Master Suite set which has to be ordered from a bespoke company and we would need to replace the porch and front door locks as they access our home.

 

Smoking

We operate a strict non-smoking and a non-vaping policy throughout the building.

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